Privacy Policy

Clarvo is dedicated to upholding the privacy of our users through a robust and all-encompassing approach. This expansive Privacy Policy outlines the meticulous measures we employ to collect, utilize, disclose, and safeguard a diverse range of personal information. Your use of Clarvo's services signifies your consent to abide by the terms outlined in this policy.

1. Information Collection

1a. Personal Information

Your interaction with Clarvo may encompass the collection of a broad spectrum of personal data, including, but not limited to, your name, contact details, educational and professional background, familial details, birth, death, and marriage information, financial information, and payment details.

1b. Client Responses

Responses generated by Clarvo's AI tools, based on your input, undergo processing without human intervention.

1c. Attorney Information

Engaging with an attorney on the Clarvo open network involves the collection of pertinent information essential for the evaluation process.

2. Utilization of Information

2a. AI Evaluation

Your personal information contributes to the generation of AI responses, providing insights into visa options and proposing enhancements.

2b. Visa Tracking

Clarvo provides tools for tracking your visa application status with USCIS and other immigration agencies.

2c. Resources

Aggregate client information may be utilized to provide resources such as statistical data and research on immigration issues. It's crucial to note that we do not publicly disclose personal information or share it with third parties, except for attorneys for evaluation purposes. Clarvo disclaims responsibility for any third-party disclosure of your information.

2d. App Store and Platform Compliance

Clarvo complies with platform-specific privacy requirements, including Apple App Store and Google Play. As part of this compliance:

• We disclose data collection practices such as types of data collected (e.g., identifiers, location, app usage).
• We indicate whether collected data is linked to user identity or used for tracking.
• Users can access this information in the app listing on each respective store.

3. Information Sharing

3a. Attorney Evaluation

Clients may receive evaluations from attorneys within the Clarvo open network in exchange for a fee calculated in Clarvo credit. Contact and sensitive immigration information is shared with participating attorneys.

3b. Limitation of Responsibility

Clarvo does not assume responsibility for actions or evaluations conducted by third parties in the Clarvo network.

3c. CCPA Compliance – Your California Privacy Rights

If you are a California resident, you are entitled to the following rights under the California Consumer Privacy Act (CCPA/CPRA), subject to certain exceptions:

• The right to know the categories and specific pieces of personal information we have collected about you.
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the "sale" or "sharing" of personal information, if applicable.
• The right not to be discriminated against for exercising any of your CCPA rights.

Do Not Sell or Share My Personal Information: You may exercise this right by contacting us at admin@clarvo.us. We do not knowingly "sell" personal data as defined under the CCPA.

3d. GDPR Compliance – EU Users

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• The right to access, rectify, or erase your personal data.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time, without affecting the lawfulness of prior processing.
• The right to lodge a complaint with a supervisory authority.

If applicable, Clarvo acts as the data controller of your personal data. To exercise any GDPR rights, email us at admin@clarvo.us.

4. Attorney Obligations

4a. Duty of Confidentiality

Attorneys engaging in the Clarvo open network are obligated to adhere to the duty of confidentiality, regardless of the client's decision to engage their services.

4b. Client Contact

Attorneys may initiate contact with clients upon completion of an evaluation. However, they are mandated to abstain from further communication if the client expresses no interest in their services.

5. Contact Preferences

Clients retain autonomy to opt for or decline further communication from attorneys post-evaluation.

6. Security Measures

Clarvo employs industry-standard security measures to fortify the protection of your personal information.

6a. Cookies and Tracking Technologies

Clarvo uses cookies and similar tracking technologies (e.g., pixels, web beacons) to enhance user experience, analyze usage, and personalize content. These may collect data such as browser type, IP address, time zone, and device identifiers.

6b. Additional Security Practices

Clarvo employs a combination of technical, administrative, and physical safeguards, including:

• TLS/SSL encryption for data in transit.
• AES-256 encryption for sensitive data at rest.
• Regular vulnerability scans and third-party penetration testing.
• Restricted access to personal data on a need-to-know basis.
• Employee training in data privacy and security best practices.

7. Updates to the Privacy Policy

Clarvo reserves the right to update this Privacy Policy. Users will be promptly notified of any material alterations.

8. Data Retention

Clarvo retains personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Data may be retained for analytics, legal obligations, dispute resolution, and enforcement of agreements.

9. International Data Transfers

If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. By using our Site or Services, you consent to such transfer and processing.

10. Children's Privacy

Clarvo does not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently received personal information from a user under 13, we will delete such information from our records promptly.

11. Contact Us

For any inquiries or concerns regarding this Privacy Policy, please do not hesitate to contact us at admin@clarvo.us